Terms of Service

1. The copyright to the final, accepted design in all its forms is automatically transferred to the client upon completion of the design process. Graphics Factory CC will not have the right to resell or reuse the design in any way. The only right Graphics Factory CC retains is the right to display all concept design and the final design as part of our portfolio of past work, either on the Internet or any promotional material.

2. In the design process, many concept designs are created that are not accepted by the client. Graphics Factory CC will retain ownership of all such concept designs, except for the final (accepted) version of the design which will become the exclusive property of the client.

3. Although each design is created from scratch and is 100% original, Graphics Factory CC cannot guarantee that a very similar does not already exist. Graphics Factory CC therefore offers no guarantee regarding the availability of trade names or trademarks.

4. When a refund is requested, the customer loses copyright to the purchased design(s).

5. Although Graphics Factory CC guarantees that all it's designs are original, it cannot always ascertain whether images submitted to it by a client are protected by copyright. When a client requests a design to be drawn from an existing image, the client accepts full responsibility should the resulting design infringe on the copyright of the original image. Graphics Factory CC will in all cases expect the client to, and assume that the client did, do the necessary research regarding ownership or copyright of the original image. By submitting an image to Graphics Factory CC, the client declares that he or she either owns the copyright to the image or has the necessary permission to use it.

6. The turnaround times indicated on the web site cannot be guaranteed.

7. Long delays between submission of concept designs and client feedback can have a negative impact on our turnaround times. If 2 weeks pass without any feedback from the client, the logo status remains "active" but the priority of the logo may be lowered. This does not apply to "rush" orders.

8. If we develop a design for you and, at any stage of the process, you stop responding, your project status will remain "open" for 12 months. After 12 months the project status becomes "completed", which gives Graphics Factory CC the right to show the design in its portfolio of past work, if it chooses to do so. Should you wish to resume the design work after 12 months, a new order must be submitted.

9. The Graphics Factory CC money-back guarantee is valid up to the completion of the design process or for 30 days, whichever comes first. The "design process" is defined as the timeframe from the moment of the order to the point where the client accepts a design as the final.

10. The money-back guarantee always applies unless stated otherwise. Graphics Factory CC reserves the right to change the money-back guarantee on a case-by-case basis. Changes (if any) will be clearly communicated to the client prior to the commencement of the design process.

11. Graphics Factory CC reserves the right to issue a refund on any order if it chooses to cease work on the project. In such cases the client will be notified via email. Graphics Factory CC will not be under obligation to offer reasons for its decision.

12. Graphics Factory CC will make no claim of ownership to designs for which payment has been received. The final design becomes the sole property of the client who may use the design for any purpose.

13. In the highly unlikely event of a design error slipping through on one of the design files, Graphics Factory CC will correct the error free of charge. Graphics Factory CC will however not be liable for any damages or loss incurred as a result of an error, even if the error is on our side and was brought to our attention. Clients are urged to check designs closely and to proofread all text prior to accepting a design.

14. Graphics Factory CC may change specifications of any aspect of its service, prices and the Terms of Service above at its discretion and without notice.